Our ideal candidate will be responsible for delivering a variety of courses, working closely with leisure facilities and swimming pools across Ireland. This role will involve liaising with our partners, clubs, and customers to ensure excellent customer experience.
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"Responsibilities of the Coach Developer include:
* Liaising with leisure facilities and swimming pools to organise and deliver swimming teaching courses.
* Providing course details to support officers, ensuring courses are set up and advertised in a timely manner.
* Managing queries related to Recognition of Prior Learning (RPL) and Equivalency of teaching and coaching qualifications.
* Reviewing all applications and organising practical assessments.
* Delivering a range of courses (Teaching Swimming, CPD and Safeguarding), with a target of 25 hours' delivery per week, across a mixture of daytime, evening, and weekends.
* Providing Aquatics Academy training for our partners.
* Supporting the set-up and delivery of conferences, tutor courses and CPD's.
* Course and CPD administration
* Completing course corrections, providing candidate feedback and submitting course completion forms to support officers within 21 days of course completion.
* Working with head of clubs and education to periodically review and update course and CPD content.
* Customer Support and Experience
* Responding to all phone and email queries within 24 hours.
* Escalating complaints to the Education Manager within 48 hours.
* Continually seeking to improve customer experience.
* Providing content for weekly and monthly education newsletters and social media.
* Supporting the promotion of careers in aquatics through a high standard of course delivery and engagement with facilities and clubs.
* Promoting our Aquatics Academy to the leisure industry.
* Building and improving professional relationships
* Developing and maintaining positive relationships with leisure facilities and our clubs.
* Collaborating with other departments on key strategic projects.
* Other duties as required.
* Eligibility and Availability:
* Being eligible and available to work in Ireland on a full-time basis.
* Having excellent written and spoken English.
* Swim Ireland Tutor Assessor, delivering Level 2 Teaching Swimming.
* Being available to travel overnight to support course delivery, with some weekend work also required.
* Having a full clean driving license and access to a car.
* Excellent working knowledge of IT and software packages including MS Outlook, Word, Excel, and PowerPoint.
* Excellent communication and administration skills (email and phone).
* Additional coaching and teaching qualifications (training can be provided).
* Sport Ireland Safeguarding Tutor (training can be provided).
* Key Qualities:
* Creative and innovative.
* Strong work ethic and ability to work in a dynamic environment.
* Flexible and adaptable attitude.
* Ability to work under pressure and to deadlines.
* Team player and ability to work on their own initiative as well as in a small, dedicated team.