Overview
MCS Group are delighted to be recruiting for a Customer Success Manager to join a long-established and growing global software organisation. With a strong presence across Ireland, the UK, and internationally, this company delivers innovative digital solutions that empower businesses to succeed online.
This is an exciting opportunity for a Customer Success Manager to join a collaborative and people-focused environment, working with a talented team passionate about technology and customer experience. You'll have the autonomy to shape this newly created role, implement your own strategies, and make a meaningful impact within a global team.
Roles and Responsibilities
* Build and maintain strong, long-term relationships with customers, ensuring they achieve maximum value from the Digital Commerce product.
* Collaborate cross-functionally with Product, Sales, Development, and Support teams to deliver a seamless client experience.
* Act as the main point of contact for clients, understanding their business goals and helping them optimise use of the software.
* Develop and implement a customer success strategy, with the autonomy to bring your own ideas and approaches.
* Support both new business and account management, identifying opportunities for growth and retention.
* Provide feedback from clients to internal teams to influence product development and enhancements.
* Work closely with the team and global colleagues across the US, Ireland, and Europe to align best practices.
* Participate in regular team meetings and global updates, ensuring communication and transparency across regions.
* Contribute to developing KPIs and performance metrics for the customer success function as it grows.
This is a fantastic opportunity to shape the role, take ownership of the customer journey, and influence the future direction of the company's customer success strategy.
Essential Criteria and Qualifications
To be successful in this role, you should have:
* At least 3 years' experience in a B2B SaaS Customer Success or Account Management role.
* A good understanding of digital commerce or e-commerce platforms.
* Strong relationship-building and communication skills, with the ability to work with clients across global markets.
* A general understanding of technical environments and terminology (you don't need to solve technical issues but should be comfortable discussing them).
* Proactive, strategic mindset with a genuine passion for helping customers succeed.
* Ability to commute to the Drogheda office 2 days per week (hybrid role).
Desirable
* Experience with software products related to digital commerce, automation, or CPQ.
* Familiarity with CRM or customer success tools.
* Experience working within a global organisation, collaborating across time zones and departments.
What's on Offer
* Competitive salary and benefits package.
* Health insurance and an annual leave allowance starting at 22 days, increasing by one day per year up to 25 days by year three (and by an additional day every five years).
* Hybrid working - typically two days per week in the Drogheda office (flexibility required for initial onboarding).
* Standard working hours 9:00-5:30pm, Monday to Friday, with some flexibility for occasional calls with US teams.
* Extensive training and development opportunities, with mentoring from the CEO and collaboration with global teams.
* A collaborative, people-first culture that values transparency, open communication, and promoting from within.
* A supportive team environment with regular company events, including summer and Christmas celebrations.
How To Apply
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Lara McGlinchey, Associate Specialist Consultant at MCS Group on 02890490912.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
#J-18808-Ljbffr