Job Title: Spa Reception ManagerPosition Overview:The Spa Reception Manager oversees the front-of-house operations, ensuring every guest receives a warm welcome and exceptional service from the moment they arrive. This role is responsible for managing the FOH, coordinating reservations, and maintaining a smooth flow between guests and spa staff. The Spa Reception Manager plays a key role in delivering a seamless guest experience that reflects the spa's standards of excellence. The ideal candidate will be diligent, resourceful and quick thinking.Key Responsibilities:Lead, train, and supervise the team to deliver outstanding guest service.Manage daily front desk operations, including check-in, check-out, appointment scheduling, and payment processing.Act as the primary point of contact for guest inquiries, concerns, and special requests.Oversee reservations to optimise treatment room schedules and therapist availability.Maintain a welcoming and professional reception environment in line with spa standards.Coordinate with therapists, attendants, and management to ensure smooth communication and guest flow.Monitor and report on reception performance, guest satisfaction, and service standards.Handle cash management, billing accuracy, and reconciliation procedures.Support spa promotions, upselling of treatments, memberships, and retail products.Ensure compliance with health, safety, and confidentiality policies.Qualifications & Skills:Previous experience in hospitality, front desk management, or spa/wellness environments.Strong leadership and team management skills.Excellent interpersonal and communication abilities.Proficiency in spa booking systems and POS software.Highly organised, detail-oriented, and able to multitask in a fast-paced environment.Passion for wellness, guest service, and luxury hospitality.Schedule:Full-time, including evenings, weekends, and holidays as required.Reports to: DirectorJob Type: Full-timePay: €31,257.15-€49,257.91 per yearBenefits:Bike to work schemeEmployee discountProfit sharingSick payStore discountWellness programWork Location: In person