Description
MISSION OF THE ROLE:
* Coordinate and supervise the daily operational activities carried out during a work
shift, under the guidance of the Store Manager and in full alignment with the Brand's
values and the Irish retail market context;
* Increase the Salsa DNA, making it truly unique while enhancing both the customer
journey and the brand experience in-store;
* Inspire, engage and create a genuine emotional connection with both the team and
the customer, delivering a distinctive, memorable and impactful in-store experience;
* Inspire, empower, develop and unlock the full potential of every team member;
* Ensure the achievement of the store's commercial objectives while promoting a
culture of service excellence, aligned with the brand's values, identity and local
customer expectations;
* Inspire and grow the team through close, motivating and empowering leadership.
RESPONSIBILITIES:
* Customer Experience:
» Work side by side with the team as a true Brand Ambassador and role model
of Hospitality, excelling in the Art of Welcoming while sharing our
Storytelling and ensuring the Perfect Fit.
» Demonstrate a strong presence in sales and in the overall store experience,
setting the standard for the team and actively contributing to business
growth.
» Engage, coach and motivate the team to deliver consistent excellence in
customer service and build long-term customer loyalty.
» Support team members during customer interactions, identifying
opportunities for improvement and delivering constructive, timely feedback.
» Promote clear and consistent daily communication with the team, using
company tools to support performance and engagement.
» Proactively deliver on-the-job training and coaching moments.
» Create and promote team challenges that enhance motivation, accountability
and performance.
* Team Development:
» Identify, together with the Store Manager, training needs and opportunities
for autonomy, implementing actions that support continuous development.
» Provide mentorship during onboarding and ongoing development of team
members.
» Reinforce on-the-job training dynamics and ensure effective use of all
company tools.
» Encourage initiatives that strengthen motivation, engagement and team
spirit.
» Foster a positive, inclusive and respectful working environment.
o Monitor and support individual development plans, goals and performance
objectives.
* Store Operational Management:
» Support the Store Manager and, in their absence, assume responsibility for
the efficient management of daily store operations.
» Allocate tasks effectively across the team during each shift.
» Communicate and follow up on targets, challenges and operational
priorities.
» Ensure correct execution of all opening and closing procedures, in line with
company standards and Irish retail regulations.
» Meet regularly with the Store Manager to contribute actively to action plans
and operational strategies.
» Maintain clear and ongoing communication with the Store Manager,
ensuring alignment on store and team needs.
» Visual Merchandising:
✓ Ensure accurate implementation of the brand's Visual Merchandising
guidelines.
✓ Adapt store layout in line with campaigns, collections and local
product performance.
✓ Analyze top-selling products and market trends to drive commercial
performance in-store.
PROFILE:
* Previous experience in customer service within the fashion retail sector
(mandatory);
* Strong communication skills with the ability to build genuine rapport with
customers and colleagues;
* Strong team spirit, flexibility and availability;
* High sense of responsibility, commitment, resilience, proactivity and initiative;
* Results-driven mindset focused on excellence and continuous improvement;
* Knowledge of fashion trends and strong aesthetic awareness;
* Passion for fashion and interest in denim and jeanswear;
* Fluency in English; additional languages are an advantage.
With us, you will have the opportunity to represent the world's leading denim brand
Be inspired with us