Job Title:
Student Experience (Part-time) Officer - Fixed Term (semester 1)
Department:
IR0014 Student Services
Reporting to:
Student Services Manager
The Student Experience Officer will be an integral part of the Student Experience Department at Dublin Business School. The aim of this role is to provide advice and guidance, and organise support for students with a range of educational and welfare needs. In order to facilitate students' academic progression and enhance their student experience, the successful candidate will advise on students' education and welfare- related supports.
Purpose of this role
To ensure that DBS students are enabled to have the best experience and achieve the best possible academic outcomes while studying at DBS. This person will understand best practice and give the highest level of service to students.
Objectives
The objectives of the role include to:
* Ensure arrival arrangements are made in line with the promise made during the sales process
* Provide a comprehensive induction and orientation to all international students
* Assist international students with acquiring and retaining their visa to study in Ireland
* Manage the best accommodation solution for international students
* Ensure activities are arranged that will have a positive impact on international student retention
* Support the administration needs associated with living in Dublin by international students, e.g. provision of support letters
* Work with the careers team to secure work placements and ultimately employment for international students where required.
* Be an advocate for International Students across the College and with our external partners.
Specific Responsibilities of the Role
Based on the objectives above the specific responsibilities of the role include:
* Assisting with the day to day affairs of the campus environment
* Staffing of the campus during pressure points - eg first week of class, evening slots for PT's, student events, evening talks
* Setting up and leading of key college events
* Supporting the Student Experience Team with their operational tasks - accommodation queries, inductions, processing letters, meet and greets at accommodation, airport collections, company tours, etc.
* Manual work relating to key college activities -
survey, freshers events, transport of music equipment, campus event space, college apparel, etc.
- Helping with the coordination of our college themed weeks planner
- Supporting with administrative tasks when needed - shared emails, or other inputting administrative information, marketing and promotion
- Helping with the staffing of opening evenings within the college
- Evening presence around the campus - as there is little staff here particularly in our office as the campus continues to be busy
- Supporting other departments when needed - Academic ops, Programme coordinators, exams, ed-tech team, careers team
- Supporting with key talks to students - inductions, international talks, wellbeing, etc.
- Assistance with Clubs & Societies (who usually require set up/take down of events)
Requirements:
The ideal candidate must be able to demonstrate and possess:
* A relevant professional qualification or equivalent experience.
* Experience of working with young adults as well as mature students preferably in Higher Education.
* An understanding of student welfare needs in the wider context of diversity and inclusion.
* Experience of liaising with external and internal parties about individual support requirements.
* Strong organisational abilities, time management and record keeping skills.
* Good communication skills, both oral and written including report writing and presentation skills
* Excellent verbal and written communication skills.
* Excellent organisational skills and knowledge and understanding of privacy and confidentiality regulations regarding maintenance of student records.
* Ability to work independently and as part of a team.
* Ability to work within a face paced environment
* Communications skills and ability to manage groups
* Teamwork and a commitment to high customer service
* An empathy with the needs of international students
* Approachable to both staff and students
* Dependability and excellent time management
Pay & Benefits
The annual salary for this role is 35K-40K DOE.
* Free Internal Courses;
* Discounted Fees for Family Members;
* Life Assurance & Disabilities Cover;
* Sports & Social;
* Employee Assistance Programme;
* Employee Discount Scheme;
* Paid sick leave;
* Death-In-Service Benefit.
All appointments are subject to providing proof of eligibility to work in Ireland (upon being invited to interview).
Position Type:
Part time
Contract Type:
Regular
Pay Frequency:
Annual
Location:
Dublin, Ireland
Job Functional Area:
Student Experience
All appointments are subject to providing proof of eligibility to work in Ireland on full time basis (upon being invited to interview). Please refer to our privacy policy here:
DBS Privacy Notice for Candidates
.
This job description is a guide to the work the post holder will initially be required to undertake. It may be amended from time to time to meet changing circumstances by mutual agreement. It is expected that the job description will be reviewed regularly by the post-holder and their manager.
DBS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.