About this Opportunity
This is an exciting opportunity to build your skills and progress your career in a dynamic and supportive environment.
Working closely with customers, you will have the opportunity to develop your customer service skills and work efficiently as part of a team.
Your Key Responsibilities
* Deliver exceptional customer service to Business and Personal customers, handling queries and issues professionally and efficiently.
* Manage customer flow to ensure a smooth experience for all customers.
* Relocate customers to self-service options, including online and banking channels, and demonstrate these facilities.
* Record and update relevant customer information on internal systems.
* Handle basic queries and problems, referring complaints as necessary.
* Provide customer insights to inform decision-making and contribute to delivering excellent outcomes for customers.
* Understand goals and role in delivering shared ambitions.
* Act with integrity, learning from successes and mistakes to drive continuous improvement.
* Demonstrate openness to change and a willingness to adapt.
What Makes You Stand Out?
* A proven track record in delivering outstanding customer service, with excellent communication and interpersonal skills.
* Self-motivation and a passion for achieving goals, identifying sales leads and referrals.
* Curiosity about technology and an ability to adapt to new technologies.
* A willingness to learn and grow your career.