The Hardiman Hotel - Asst Front Office Manager Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?Do you have a passion for delivering fantastic service and consistently high standards?Consider becoming a part of our diverse and experienced team!The Hardiman Hotel is searching for an experienced Asst Front Office Manager to join our Front of House Team.
If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.Responsibilities:To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.To communicate our services and facilities to guests as required.To deal with any customer complaints in a professional manner and to notify management of these.To ensure that the guests needs and requirements are met.To take all reservations and ensure that all changes are updated in the hotel system accordingly.To promote and up sell the hotels facilities at all times.To ensure that billing is correct and carried out in accordance with our SOPs.To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.To provide support where necessary in other areas of the hotel.To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.To be willing and interested to learn about the surrounding areas so as to be able to advise guests.To support and deputise for the Front Office Manager in all operational aspects of running the Hardiman's front of house operations.To supervise the team and to support their development.RequirementsMinimum of two years' hospitality front office experienceExcellent interpersonal skillBe fluent in both written and spoken English.Working knowledge of Opera PMS system (preferred)Working knowledge of the Internet, Excel and Word.