The Role
OVERVIEW
This role will focus on the administration of Display, Social and Partnerships and will support the digital teamin the day-to-day functioning of client campaigns across all digital channels.
The Digital Client Associate's role will focus on the implementation of digital campaigns that are highly integrated into the rest of the client's strategy.
This will also involve ongoing reporting and monitoring of campaigns ensuring activity delivers as planned.
A strong working relationship with colleagues, particularly the Investment teams, is a crucial element of this role.
Media Team Digital Client Associates have a very structured learning programme in place, delivered by the best trainers in the industry.
The purpose of this is to ensure a consistent level of knowledge covering everything from the basics to advanced areas of media planning.
Quality control of output will be critical to this role.
Responsibilities / Key Performance Indictors (KPIs):
This role requires management of processes, excellent attention to detail and time management to ensure best in class delivery on behalf of the agency for clients.
Working with the Media & Ad Tech teams, this role will ensure client weekly, monthly and quarterly reports are produced accurately.
Strong collaboration and communication with the wider team is key to this role as well as online media optimisation techniques, knowledge of the digital media sector in Ireland, developing knowledge of all media terminology and related calculations (e.g. CPM) and building media supplier relationships.
Ultimately the role is one of support for the wider digital team.
In this support role, the Digital Client Associate will help the Client Managers and Client Directors:
Edit and update plans as may be required by senior teams
Provide administration support for the Client Directors and Client Managers
Ensure all billings for the team are up to date
AGENCY PERFORMANCE
Working closely with Investment and all Central Teams to ensure efficient delivery of the media planning process
Creating, monitoring and analysing of reports and be familiar with the digital media platforms that generate the data
Manage all campaign amendments, and push changes through to Investment teams
Liaising with the Creative Agency for delivery of creative assets
Develop an understanding of each Practice and Central Team within Core and what it contributes to the overall plan
Floodlight requests through Google Tag Manager and liaise with 3rd party web developers
Validate campaign delivery and performance and create post campaign reviews for clients
Validate that a campaign goes live
Working with the Client Manager to ensure all plans are audit ready each month
Adopt and embrace an accuracy culture by having and supporting excellent attention to detail
COMMERCIAL PERFORMANCE
Collection and reconciliation of client POs and manage the internal communication of POs across teams ensuring effective and efficient month end billing in conjunction with the Media Operations Associate
Reconciliation of all media plans at month end to reflect delivery
Ensure all billing is 100% accurate and on time for all clients
Ensure timesheets are updated weekly and that they accurately reflect the time spent on our client's business
TALENT MANAGEMENT
Deepening understanding of media by committing to the internal training Core learning programme(s) and regularly attend training for your development across social, search, display, video and other digital channels
Ensure close collaboration with Digital Client Manager to ensure that they are enabled to actively assist your development and to ensure the consistent delivery of the highest standard of agency output
Ensure a strong comprehension and commitment to your career development plan in line with your 360 appraisals, catch ups, quarterly reviews and goals
Uphold the Core values in words and actions
Embracing our value of Togetherness through cross company collaboration and support
Proactively build relationships within the wider company
Contributes to a hardworking and fun team environment
Your profile
Experience
No experience is required for this role but an interest in digital media is essential
Excellent working knowledge of Microsoft Office, in particular Excel and PowerPoint
Previous experience with relevant marketing tools is desirable to include (please note training will be provided):
DDS or Media Ocean
Experience with 3rd party tracking for reporting
Google Analytics
Facebook business manager
Google Ads Manager
Any other digital media platforms
Media bookings & buying – using Prisma
Person Specification
Be a confident communicator
An analytical approach to numbers and problem solving is beneficial
Excellent interpersonal skills – ability to build strong relationships with clients, colleagues and media owners
Display the ability to think creatively and innovatively
Good listener - ability to understand client's objectives
Exceptional attention to detail
Understands the importance of upskilling
Understands and appreciates the benefit of processes
Can think on their feet to make the right decision quickly
Be responsive to requests
Why us?
Why us?
Flexible and hybrid working
24/7 access to professional development through LinkedIn Learning along with career progression and mentoring
The opportunity to work across a huge range of clients within so many different categories from sport, retail, food and drink, to alcohol, insurance, banking and so much more
21 days annual leave plus a day off on your birthday, company closure days at Christmas and early finish on bank holiday Fridays
A company culture that promotes work-life balance
Family-focused benefits including paid maternity and paternity leave as well as maternity phase back program, fertility treatment supports and paid pregnancy loss leave
Access to mental health and well-being programs including paid health insurance for you and your dependents under 18
Professional financial advice; employer contributory pension and life assurance
Make a difference by joining our D&I, CSR, Green, Social or Great Place to Work committees; you'll get an extra days leave for your efforts.
And lots more ...
Salary Range
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