Job Summary
We are seeking a highly motivated and creative individual to join our team as a Healthcare Support Specialist.
The successful candidate will receive all necessary training and development in line with the role.
Candidates must be enthusiastic and have a passion for engaging with Service Users on a daily basis.
Key Responsibilities:
* Provide administrative support to the MDT team based out of our clinic
* Coordinate clinical appointments to support both Service Users and Clinicians
* Create and maintain central files of all enquiries/new admissions/referrals
* Create and maintain SLAs with HSE as directed by the Director of Services
* Maintain up-to-date records retained in IT systems
* Deal with all correspondence, email, calls, reporting etc.
* Manage complex diary scheduling where requested
* Coordinate clinical meetings inclusive of both agenda and meeting minutes
* Maintain and update accurate records of all incidents pertaining to Service Users across the business
Required Skills and Qualifications:
We are looking for an individual with:
* Extensive knowledge and understanding of technology required to complete the role
* Previous experience in a similar role
* Experience of working with people with additional and/or complex needs
* High standard of IT literacy
* Excellent problem solving and decision-making skills under pressure, ability to work on your own initiative
* Excellent organisational skills / self-motivated / self-starter
* Excellent verbal, written communication, and IT skills
Benefits:
* Company Pension
* Comprehensive Induction process
* Continuous Professional Development
* Fantastic career opportunities
* Life Assurance/Death-in-Service
* Paid Maternity/Paternity Leave
* Education Assistance
* Employee Assistance Programme (EAP)
* Bike to work Scheme
* Refer/Retain a friend bonus
* Discounts with Retailers - Nationwide
About Us:
We pride ourselves on providing exceptional care and support to our Service Users. If you share our values and are passionate about making a difference, we would love to hear from you!