IT Support Specialist
Cpl in partnership with a leading Contract Development and Manufacturing organisation are looking to hire an IT Support Specialist on a 12 month contract at their Swords campus.
About Our Partner:
The partner is a global company with state of-the-art facilities in Korea, US, France and Ireland. We are part of a Korean company with revenues of $99 billion. Our mission is to 'produce and deliver life-changing therapies that improve patient outcomes and save lives'. The facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of APIs and Chemical Intermediates for over 60 years.
Job Description:
We are looking to hire an IT Support Specialist to join the IT Department reporting to the IT Service Desk Manager for a 12-month period.
Responsibilities:
•Provide technical support for desktops, laptops, printers, mobile devices, and other peripherals.
•Troubleshoot and resolve hardware, software, and network connectivity issues.
•Install, configure, and maintain operating systems and business applications.
•Effectively diagnose & troubleshoot problems in Windows 10/11 and MS Office.
•Support video conferencing systems, meeting room technology, and AV equipment.
•Manage user accounts, permissions, and access rights in Active Directory and other systems.
•Collaborate with IT colleagues and remote IT teams to escalate and resolve complex issues.
•Maintain accurate records of support requests, incidents, and resolutions in the ticketing system.
•Assist with IT asset management, including inventory tracking and hardware lifecycle.
•Participate in IT projects such as hardware rollouts, office moves, and system upgrades.
•Ensure compliance with IT policies, procedures, and security standards.
Requirements:
•A relevant 3rd Level Qualification in IT, engineering or similar technical discipline.
•Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.
•A minimum of 3 Years experience in a deskside or desktop support role.
•Strong knowledge of Windows environments.
•Familiarity with Microsoft, Active Directory, and basic networking.
•Experience with imaging tools, remote support tools, and ticketing systems.
•Excellent troubleshooting and diagnostic skills.
•Strong interpersonal and communication skills.
•Ability to work independently and prioritise tasks effectively.
Preferred Requirements:
•Experience in supporting enterprise environments.
•Knowledge of ITIL service management practices.
•Familiarity with SCCM, Intune, or other endpoint management tools.
•Experience of working in a GMP regulated environment is desirable.