We are seeking an experienced Senior Business Analyst to support complex, large-scale transformation initiatives within a regulated and multi-stakeholder environment. This role will focus on producing high-quality, audit-ready documentation, leading structured analysis activities, and supporting governance across the full project lifecycle.
The successful candidate will work closely with business, technical, and delivery teams to ensure solutions meet defined business objectives, statutory requirements, and operational needs.
Produce a comprehensive Business Requirements Document (BRD) as a single, traceable source capturing business objectives, statutory constraints, functional and non-functional requirements, with clear links to downstream deliverables
Define and manage UAT artefacts, including UAT plans, detailed test cases, test data, defect logs, UAT sign-off documentation, and test summary reports
Develop detailed As-Is and To-Be BPMN process maps in Microsoft Visio, illustrating end-to-end flows, decision points, and system integrations
Conduct gap analysis between current and future states, documenting impacts, risks, and actionable recommendations
Produce data analysis reports using legacy datasets (Excel / SQL) to identify trends, data quality issues, and insights to support requirements prioritisation
Deliver post-implementation review reports, assessing solution outcomes against original objectives and capturing lessons learned
Plan and facilitate stakeholder workshops, producing agendas, collaboration artefacts (Miro / MS Whiteboard), and concise minutes with agreed actions
Complete migration impact assessments, documenting risks, dependencies, and mitigation strategies related to system, data, or process changes
Decompose high-level requirements into testable items using MoSCoW prioritisation, 5 Whys analysis, and Fishbone diagrams
Conduct Business Impact Analysis (BIA), including stakeholder impacts, risk registers, and mitigation plans
Provide project governance support, contributing to charters, scope statements, risk logs, and status reporting
Experience & Skills
Proven ability to author BRDs and FRDs to audit-ready standards suitable for tender and procurement processes
Experience working with telecommunications architecture, including MS Teams Phone, SIP trunking, and network prerequisites (QoS, DSCP, latency, jitter)
Strong experience planning and facilitating requirements elicitation workshops with diverse stakeholder groups
Proficiency in MoSCoW prioritisation, requirements traceability matrices, and structured requirements management
Experience evaluating COTS solutions and performing fit-gap analysis
Familiarity with low-code / no-code platforms (e.g. Power Apps or equivalent)
Ability to define cloud-specific non-functional requirements and assess SaaS offerings against them
Working knowledge of GDPR and data protection principles
Strong BPMN modelling skills using Microsoft Visio, with experience writing use cases and user story epics
Experience defining data migration requirements and validation approaches
Excellent written and verbal communication skills, including engagement at senior stakeholder level
Experience working in Agile delivery environments (Scrum or Kanban) and managing product backlogs
Hands‑on experience with Azure DevOps for requirements and backlog management
Ability to design and apply vendor evaluation and scoring frameworks
Comfortable working independently while collaborating effectively within multidisciplinary teams
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