Job Overview
A Leader in Customer Service
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Team Leader.
The Role:
This leadership role is responsible for leading, motivating, and developing a team of customer service representatives to deliver exceptional service to our customers.
Key Responsibilities:
* Lead and manage a team of customer service representatives to ensure they provide high-quality service.
* Monitor team performance and provide regular feedback to drive improvement.
* Develop and implement strategies to enhance customer satisfaction and improve processes.
* Handle escalated customer inquiries and complaints with professionalism and tact.
* Collaborate with other departments to ensure seamless service delivery.
Person Specification:
To be successful in this role, you should have:
* A third-level education in Business or Management.
* Proven experience in a customer service focus role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to handle escalated issues professionally.
* Proficient in using MS Office and ERP software.
* Strong analytical skills to interpret data and drive performance improvements.