Job Description
We are seeking a skilled Community Operations Analyst to assist our client's community, ensuring timely and empathetic resolution of inquiries.
This role requires strong knowledge of the client's products and community standards, enabling effective decision-making and advocacy for the community.
* Investigating and resolving issues reported on the client's platform, such as account support requests and reports of potentially abusive content;
* Responding to user inquiries with high quality, speed, empathy, and accuracy;
* Utilizing market-specific knowledge, signals, and insights to identify scalable solutions for improving community support;
* Gathering, analyzing, and utilizing relevant data to develop ways to enhance the overall user experience on the site;
* Enforcing clients Terms of Use by carefully monitoring reports of abuse and reviewing reported content within agreed turnaround times and standards of quality;
* Identifying inefficiencies in workflows and suggesting solutions;
* Recognizing trends and patterns, and escalating issues outside company policy to the global team.