Job Overview:
The Reception Manager is responsible for leading the Front Office team and ensuring seamless guest experiences.
* Develops and motivates team members to achieve exceptional results
* Coordinates guest arrivals and departures, ensuring timely and efficient service
* Monitors departmental operations and maintains accurate financial controls
* Conducts thorough handovers and ensures continuity of service
* Provides comprehensive training and development opportunities for staff
* Supports recruitment and selection processes to identify top talent
Key Responsibilities:
Guest Experience:
* Ensures a warm and welcoming atmosphere for guests
* Responds promptly to guest inquiries and resolves issues efficiently
* Maintains high standards of customer service and satisfaction
Team Leadership:
* Leads by example and demonstrates a positive attitude
* Empowers team members to take ownership of their work and make decisions
* Fosters a culture of open communication and feedback
Operations:
* Manages departmental finances and ensures accurate reporting
* Conducts regular audits and evaluates operational efficiency
* Identifies areas for improvement and implements changes
The ideal candidate will have at least two years' experience in a similar property, with excellent leadership skills and a passion for delivering exceptional guest experiences.