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Investor Services ManagerApply locations Dublin, Ireland Cork, Ireland time type Full time posted on Posted 26 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R3144
HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms.
We optimize our clients' experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set.
HedgeServ's entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients' needs and consistently deliver solutions in real time.
Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients' risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services.
Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset.
Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits.
HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022.
HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA.
The team currently services a mix of private equity, hedge funds and hybrid structures.
Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service.
The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
Job Description Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director.
Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training.
Additional client-specific training is provided by the Director and Managing Director.
Key Accountabilities of the Role Resolve investor transaction enquiries escalated by Supervisor or AdministratorEnsure all aged items on TA bank reconciliations are resolved timelyResolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where requiredReview Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)Review of Redemption Payment SchedulesReview and release wire transfer paymentsEnsure investor reporting is provided accurately and timely as agreed with clientEnsure client reporting is provided accurately and timely and in line with agreed client expectationsHandling complex calls from investorsIdentify areas for improvement in processes, personnel and structure for discussion with DirectorEstablish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServReview annual fund audit requirements ensuring all items are addressed timely and accuratelyEnsure all investor audit requests are responded to accurately and timelyManage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of serviceManage investor services recruitment, training and performance evaluationsReview documentation upon initialization of new clientsHedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee.
As such Investor Services Manager should be flexible and willing to adapt.
Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Skills: IT LiterateStrong verbal and written communication skillsStrong analytical and problem-solving skillsAbility to work effectively both within a team structure and individuallyStrong inter-personal skillsGood initiative tempered with identifying when escalation is requiredStrong systems, product and process knowledgeReliable and dependableApproachableCommittedAbility to positively influence team moraleEducation: Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degreeExperience: A minimum of 5 years' experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required.
Alternative hedge fund experience may be consideredAbility to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlinesAbout UsCORPORATE VALUESHedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees.
Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ.
We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients.
RELATIONSHIPSWe work in partnership with each other and our clients; collaboration is at the core of what we do.
We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.We share knowledge across our teams and offices to gain expert and diverse views.We develop long-term relationships through investment and commitment to our employees and clients.We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.SUPPORTWe empower and trust employees so they can realize their full potential on an individual and organizational level.
We leverage our global reach for positive local impacts.
We focus on employee health and well-being.We are empathetic and committed to diversity and inclusion.We listen to each other and think about what we want to say and then respond.We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us.INNOVATIONWe embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic.
We confidently challenge the status quo with respect and positive intent.We offer a leading-edge suite of proprietary technology applications.We rapidly adapt to current information, changing conditions, or unexpected obstacles.We act with vision, agility, and resilience.We listen to each other's ideas and value diverse perspectives.EXPERTISEWe are the most experienced team of industry experts.
We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger.
There is no question we can't answer, nor any problem we can't solve.
We cultivate a productive and agile environment which allows us to anticipate our clients' needs and consistently deliver solutions in real time.We embrace an entrepreneurial spirit while leveraging the resources of a global organization.We scale our resources to meet the requirements of our clients.We foster continuous training and professional development.
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