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Job Description
We’re looking for an outstanding Senior/Lead Solutions Engineer to join our new Solutions Engineering (Presales) team to support Channels & Offerings within our UKI Ecosystems function.
Channels & Offerings are the innovation and revenue engine for Salesforce UKI, focused on driving growth through Channel Partners via the Outsource Service Provider (OSP) model. Our mission is to shape Salesforce’s future by accelerating digital labour and AI, working with channel partners to create new Partner Offerings, starting with the BPO industry. We are thought leaders, trusted advisors, and technical specialists, orchestrating strategic engagements and building deep relationships with our OSP Customers (Partners). We are disruptive, innovative, and proactive.
What is a Strategic Solution Engineer (Channels & Offerings)?
As a Strategic Solution Engineer, you will be the primary technical advisor for our OSP partners in the UK and Ireland. Unlike traditional SE roles focused on end-customers, you will work with our OSP partners (who are Salesforce customers in this model) to design, build, and demonstrate compelling Salesforce-based offerings.
You will leverage your technical expertise, business acumen, and understanding of channel/outsourcing models to enable our partners to create differentiated, value-added solutions that address current and future customer challenges.
A key focus will be the BPO industry, working with BPO partners to launch Agentforce-powered service offerings, building assets, supporting POCs, and collaborating across Salesforce teams. You will support our BPO partners in leading the digital labour revolution with Agentforce propositions.
Additionally, you will contribute to the growth of the Channels & Offerings team by championing the partner channel, creating partner offering assets, enabling internal teams on new offerings, and developing scalable programs for customer and partner solutions.
Who You Are
You embrace working in a new, strategic team, eager to write the playbook. You align with our strategic vision and can execute it, learning as you go, with a beginner’s mindset, as we explore digital labour disruption.
You are a.. .
* Proactive Problem Solver: Excited by big challenges, able to assess situations and translate them into creative actions, accountable for goals.
* Proactive Relationship Builder: A natural connector, empathetic, an active listener, and a trusted advisor capable of winning stakeholders over.
* Sales Execution: Experienced in various sales cycles, able to orchestrate and execute opportunities.
* Multiplier: Skilled at shaping engagement strategies and collaborating across teams to execute.
* Engaging Story Writer: Able to synthesize information into compelling narratives clearly and concisely.
* Talented Story Teller: Capable of making complex, new concepts understandable, inspiring and energizing audiences.
You’ll also...
* Be self-motivated, able to multi-task and prioritize effectively.
* Be proactive, entrepreneurial, and ready to solve problems and make an impact.
* Be creative, comfortable with ambiguity, exploration, and iteration.
* Share best practices with global colleagues.
* Adapt to different industries, developing relevant points of view based on Salesforce solutions.
You're interested in:
* How AI and technology solve real-world problems.
* Using experiences to influence at the executive level.
* Challenging projects and growth opportunities.
* Honing storytelling skills to engage customers.
* Making complex challenges tangible and understandable.
Your Values
* Show empathy, authenticity, and ethics.
* Build trusted relationships and treat everyone equally.
* Achieve goals with a deep understanding of teamwork.
* Contribute to community and company culture.
Required Experience/Skills
* At least 5 years of experience with the Salesforce platform.
* Proven success in partner engagement, channel sales, or collaboration in enterprise settings.
* Experience with AI (Generative/Agentic).
* Knowledge of BPO or Managed Services in a professional or pre-sales context.
* Degree or equivalent experience; other forms of leadership or volunteer experience are valued.
* Willingness to travel occasionally.
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