Job Description:
We are seeking dedicated Customer Service Advisors to provide expert advice and support to customers in emergency situations.
The ideal candidate will be a skilled communicator with excellent customer service skills, able to work under pressure and manage complex situations effectively.
This role involves delivering compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations.
You will coordinate seamlessly with our trusted network of suppliers and contractors to ensure swift and effective service.
Key Responsibilities:
* Deliver exceptional customer service
* Manage operations efficiently
* Communicate clearly and empathetically with customers
* Work under pressure to meet customer deadlines
Requirements:
* Excellent customer service skills
* Strong telephone manner
* Ability to work under pressure
* Flexibility
* Teamwork skills
What We Offer:
* Predictable roster
* Flexible working hours
* Opportunity to work in a hybrid model
We appreciate the dedication and hard work of our team members, and we strive to provide a rewarding experience for all our employees.