Job Overview
An experienced professional is sought to oversee client service delivery and ensure high-quality standards are met.
* Evaluate service quality through periodic visits to clients.
* Assist in resolving complex client issues and manage escalations within the team.
* Lead and train assigned Account Managers to excel in their roles.
* Contribute to reviewing procedures and policies, ensuring adherence across departments.
* Liaise with clients on reporting requirements, guaranteeing accurate and timely delivery.
Responsibilities include ongoing risk assessment of administered funds, identifying potential issues and recommending company-wide solutions for high-risk projects. Operational risks are managed through regular status reports and key development updates.