Description
Customer Service Representative
About Us:
Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.
We are seeking a proactive, customer service focus and results orientated Customer Service Representative at our MI FBO location.
Responsibilities:
* Provide assistance to customers relating to concierge service, rental cars and hotel accommodations,
* Confirm catering orders for inbound/outbound flights,
* Provide ground transportation for pilots/customers,
* Answer multi-line company switchboard and route calls accordingly
* Use Unicom communication system,
* Schedule aircraft arrivals and departures and coordinate with Line Service,
* Maintain scheduling for lobby area and conference rooms,
* Maintain serviceability of aircraft linens and dishware,
* Dispatch and receive fuel orders,
* Enter fuel and service tickets
* Service and stock office and kitchen supplies,
* Maintain security access to ramp, hangar, and offices,
* Adhere to company Policy and Procedure Manual,
* Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors,
* Demonstrate professional and positive attitude, especially in adverse situations
* Maintains Customer Service desk in a clean, professional, safe, and organized manner.
Benefits:
* Health, vision, dental and life insurance
* Supplemental life insurance
* Long term/short term disability insurance
* Paid time off, sick days, holidays
* 401K with company match
Requirements
Qualifications:
* Must have at least 1-2 years of solid face-to-face Customer Service experience,
* College degree preferred
* Must have considerable first-class customer service skills
* Must be able to work any shift including weekends and holidays
* Must have valid Driver’s License
* Must be able to obtain airport badge/ pass background check
* Must be able to take/pass a pre-employment drug screening
* FBO experience preferred, but not required
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