At Britvic Ireland - Part of the Carlsberg Group, we're all about creating and sharing amazing soft drinks.
Our iconic brands like Ballygowan, Club Orange, Miwadi, Energise, TK, and Cidona have been loved for generations.
We also partner with PepsiCo to bring you favourites like Pepsi, 7UP, and Lipton.
We're always innovating and evolving, staying true to our vision of being the most dynamic soft drinks company, creating a better tomorrow.
With over 240 years of history, our brands are rooted in authenticity and heritage.
Our success is driven by the passion of our people, and we foster an environment where everyone can thrive and grow and truly be themselves.
As we embark on this exciting new chapter under the Carlsberg Group, our purpose remains clear: striving for perfection, focusing on research and innovation, listening to our consumers, and driving sustainability to make a positive impact on society.
Job Overview
The Local On-Site IT Support role serves as a vital bridge between technology and business operations at Britvic Ireland.
Based at the Kylemore HQ with regular travel to sites across Ireland and Northern Ireland, this position provides comprehensive technical support, hands-on assistance, and employee coaching while ensuring compliance with IT standards and security policies.
The role requires close coordination with Global IIT teams to support initiatives, manage upgrades, and provide insights on local challenges to enhance enterprise-wide strategies.
Key Responsibilities
Deliver proactive and reactive end-user support for laptops, desktops, mobile devices, printers, and other hardware, including break-fix resolution and maintenance activities
Manage hardware replacements, IMACD requests, and provide troubleshooting for Microsoft applications and third-party software
Conduct Microsoft 365 user workshops and training, while managing password/user administration and local project support
Provide comprehensive support for mobile/landline telephony and audio/visual systems in meeting rooms
Maintain local data room hygiene, conduct audits, and manage operational access while updating service enquiries in ServiceNow
Apply ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management activities
Support a 24/7/365 operational environment (with out-of-hours duties by exception and prior agreement)
Requirements
3-5 years of experience in IT support within an operations environment
Advanced Microsoft 365 user skills and knowledge of Lifecycle Management best practices
Strong analytical abilities and excellent soft skills including empathy, clear communication, and problem-solving
Demonstrated ability to build and maintain stakeholder relationships at all levels
Experience with ServiceNow, AV systems, and MDM tools (beneficial)
Valid driving license with own transportation (essential)
Key Behaviors
Embody the "Semper Ardens" (always burning) mindset by challenging the status quo, setting ambitious goals, and driving innovation
Foster a positive environment through compassion, equity, and inclusion while celebrating diversity of thought and success
Demonstrate passion for the consumer experience and serve as a brand ambassador in all activities
Make decisions quickly and deliver with excellence, building trust and prioritizing speed with quality
Empower colleagues through knowledge sharing and support, creating opportunities for mutual growth and development
Education/Qualifications
Required:
Leaving Certificate or equivalent
Preferred:
Further education in IT (e.g., QQI Level 5/6 Certificate or Diploma)
Beneficial:
Professional certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA
Advantageous:
ITIL 4 Foundation Certificate in IT Service Management or equivalent
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