VACANCY: Desktop SupportWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
EngineerJob Type :
PermanentLocation : Dublin
(Hybrid)Hours : -37.5 Hours per
week.
Out of
hours work may be required.About us
Teleperformance is a worldwide
leader in multichannel customer experience management.
We are
experts in the call centre services industry and connect the
biggest and most respected brands on the planet with their
customers by providing customer care, technical support, customer
acquisition, digital solutions, analytics, back-office and other
specialized services to ensure consistently positive customer
interactions.
We've been providing superior customer care for
leading brands throughout the world since 1978 and every year we
interact with more than 35% of the world's
population.
We believe in the value of providing the best working
environment for the best people, and our reputation as a company
that works hard to inspire its employees has been recognized
globally.
Teleperformance was named a Great Place to Work in
various countries, including the UK, and was included in Forbes' 50
Most Trustworthy Companies based in Western Europe, as well as in
AON Hewitt Global's Global Best Employers Program.
We are an equal opportunities
employer and we welcome applications from all suitably qualified
persons.
About the
Role
As a Desktop Support Engineer
you will provide desktop support to company employees, both on-site
and at home for any issues reported.
These will primarily relate to
desktop and laptop hardware issues, software faults including
email, telephony systems and associated in-house applications.
You
will be responsible for maintaining all IT kit based onsite and
providing hands-on assistance to other IT teams and users based
remotely.
General BAU tasks include but are not limited to,
ticket management, hardware & software support, fault finding,
troubleshooting, deployment, networking, and ensuring compliance
with both internal and external security audits and accreditations.
Good customer facing skills and ability to prioritise your workload
are also key aspects of the role.
Candidates must be
well-presented and prepared to invest their time to learn new
skills in the constantly evolving world of Information Technology.
Travel to our other Teleperformance sites within the UK may also be
required on occasion.DutiesTroubleshooting reported faults
with Windows Desktop, laptop, VDI & mobile for end
users
Software
deployment and updates for all devices used in the
estate
Maintain
a high degree of customer service via in person communication,
call, e-mail, and instant messaging for all support
queries
Support
and triage of major incident impacting business productivity and
ability to maintain client KPIs Gather and submit evidence in
relation to quarterly and annual security policies, and external
audits
Identifying business risks and ensuring adherence to
internal and external security requirements Close attention to Service Level
Agreements (SLAs) and setting a clear expectation to the
customerRequirements
Ability to attain CTC and SC
clearance as per UK government requirements.
Ability to maintain a high
degree of customer service for all support
queries.
Proven
track record of close attention to Service Level Agreements (SLA's)
and setting a clear expectation to the customer.
Proactive approach, ability to
prioritise and manage own workload.
Ability to solve complex
problems & participate in continuous
improvement.
Excellent oral and written communication
skills.
Keen
attention to detail.
Ability to relate to others in a positive manner.
Strong team focus.
Experience with MS Office
PackagesSkills and Experience
(advantageous)
Experience and/or Qualifications
in an IT field
Experience with Windows 10 & 11 Experience working with VDI
solutions
Experience with Cisco Networking
desirable.
Experience with MECM for software deployment, OS build
and patch management
Experience of managing and implementing Group Policy
in an enterprise environment.
Experience with Anti Virus
software and managing cyber security threats Experience working with O365
products and services
Working experience of
ITIL and/or ISO270001 processes and procedures.
xsokbrc Proactive approach, ability to
prioritise and manage own workload Ability to solve complex
problems & participate in continuous
improvement.