Admin Team Member, Business Support, Kilkenny
Vacancy Number: 27765
Category: Business Support, Customer Service (Entry)
Job Type: Full-time
Position Description
This role offers an excellent opportunity for the successful candidate to develop/enhance a broad range of professional skills:
In-depth knowledge of ESB Networks business
Strong Customer Service orientation and stakeholder engagement
Use of IT applications such as SAP, Excel, Word and other relevant systems.
Key Responsibilities
The key responsibilities of the role will include but are not limited to;
Work in accordance with agreed guidelines, policies and procedures.
Providing excellent customer service to all Networks customers.
Work as part of a multi-functional team and support all units within the Division.
Actively sharing knowledge and expertise to foster team development.
Reporting – Producing accurate and timely reports to support business operations.
Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
Providing clerical support to Network Supervisors, Project Leaders and Managers
Demonstrate flexibility and adaptability to change
This is a collaborative role within a flexible team structure, requiring involvement in all aspects of the above responsibilities.
Experience and Qualifications
A 3rd Level qualification or equivalent work experience.
Full clean driving licence
Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.
Strong communication skills with a customer‑focused mindset
Ability to meet tight deadlines while maintaining high standards of accuracy and attention to detail
A flexible approach to working
Proven ability to work effectively within a team
Financial awareness, including understanding of planned vs actual job costs, date management, and job closure processes
Location
This position will be based in Kilkenny.
While training, attendance in the office will be required 5 days a week. When training is complete a minimum of 3 days per week will be a requirement of this role.
Reporting to
The successful candidate will report to the Business Support Supervisor, Central.
Why Work with Us?
Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Access to staff well‑being programmes
Generous parental leave entitlements
Strong values‑based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Closing Date
16th of January, 2026
Your application will be held in reserve for 6 months should you be suitable for the role.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.
About ESB
Join us in our mission to achieve a net‑zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero‑carbon electricity.
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