This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asa Switchboard Operator.Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.Specific DutiesTo carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner;To be fully aware of any menu updates, hotel promotions, corporate promotions or special ;To liaise with other departments to ensure that all guest requests are attended to efficiently.To assist guests with checking into and out of the hotel in a timely mannerTo answer guest queries in person, over the phone or via emailTo ensure that all guests requests are completedGeneral responsibilities:To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;To have an understanding of the Hotel's Vision & Mission statement as communicated to the team;To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to;To be vigilant throughout the Hotel to promote security;To have strong product knowledge of all areas of the hotel;To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;To comply with the hotel's cash handling procedure.People:To attend appraisal reviews when requested by the Head of Department;To understand and comply with the hotel's employee handbook;To attend departmental daily briefings;To attend monthly departmental meetings/ General Team Meetings, ECCM when required;To adhere to the hotel's grooming procedures;To clock in and out of the Timepoint at the start and finish of each shift and for breaks;To inform your manager if you did not receive your break entitlement.The above list is not exhaustive and may be added to in the future.References:All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:A corporate email and/or phone number orA letter in a headed paper signed by the manager / HR.We will not ask for reference details until you reach the interview stage.What do we have to offer you:€14.25 gross per hour.Premium rates for Sunday workExcellent Room Employee Rates in over 350 Minor Hotels properties worldwideAccess to a variety of learning and development opportunitiesIncreased holiday entitlement for long-service employeesMeals whilst on duty in our employee restaurantEmployee Assistance Program - mental health and well-being supportComplimentary provision and laundry of uniforms