Patient Services Executive - Casual / Bank
Dublin, County Dublin, Ireland
Company: Bitrecruit
Client / Employer: Occupop
Posting Date: 20.05.2026
Overview
The Patient Services Executive supports the Patient Service Manager and Team Lead in delivering a high‑quality, compassionate service to patients and visitors. The role oversees daily operations, ensures compliance with hospital policies, and fosters a professional environment for the team.
Key Responsibilities
Collaborate with the Team Lead/PS Manager to supervise day‑to‑day operations, provide guidance, and manage tasks.
Act as the first point of escalation for the team and address any issues promptly.
Create and maintain a high‑quality work environment, motivating team members to perform at their best.
Assist in training and mentoring new and existing staff.
Undertake additional duties and projects throughout the year as required.
Become a Meditech superuser and support the team on the hospital information system.
Deliver courteous and professional phone service by answering calls/emails promptly and routing calls appropriately.
Report data‑protection breaches and assist in entering QM’s on relevant issues.
Help record and resolve complaints within the service, handling them locally when possible.
Ensure patient registration and scheduling comply with JCI policy and that fee structures are correctly applied.
Maintain proficiency in validation websites and assist the team with related queries.
Use the call‑management system to record summaries in line with departmental policy.
Keep directories, resources, and work areas neat and tidy.
Admit patients when required and use technology efficiently to support patient care and admin functions.
Display a positive attitude that supports colleagues and the manager in delivering excellent service.
Identify and report issues related to IT, fixtures, fittings, or cleanliness proactively.
Ensure patient data is managed in accordance with GDPR and other regulatory requirements.
Engage in continuous improvement initiatives and act as a change champion for service delivery.
Personal & Professional Responsibilities
Adhere to the Hospital's mission and vision.
Maintain patient confidentiality, including authorisation of the release of medical information.
Abide by Hospital policies, all regulatory requirements, and mandatory training.
Demonstrate excellent customer care and communication skills, written and verbal.
Possess strong computer skills and proficiency with Microsoft Windows; ECDL or equivalent required.
Exhibit excellent time‑management, multitasking, and prioritisation abilities.
Display excellent personal presentation and interpersonal skills.
Build collaborative relationships through teamwork across the organisation.
Assist in the training and development of new employees.
Remain open to learning, adaptable, flexible, and reliable.
Commit to continuous service improvement.
Respect the confidentiality of Hospital work and patients, avoiding disclosure outside the Hospital without authorization.
Maintain and enhance professional knowledge, skills, and aptitudes in a changing healthcare environment.
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