About Us:
We are a vibrant, community-focused café in the heart of Kilkenny, dedicated to serving high-quality food, exceptional coffee, and warm hospitality. Our ethos centres around fresh, locally sourced ingredients and creating a welcoming space for all. We are now seeking a passionate and experienced
General Manager
to lead our team and drive the continued success of our café. This Cafe is part of one of Ireland's leading hospitality group.
Role Overview:
As General Manager, you will be responsible for the overall operation of the café, ensuring smooth day-to-day management, outstanding customer service, and strong financial performance. You will lead a team of enthusiastic staff and foster a positive, productive working environment.
Key Responsibilities:
* Oversee daily café operations including food service, hygiene, and customer experience.
* Lead, train, and motivate staff to deliver exceptional service.
* Manage staff rotas, performance reviews, and recruitment.
* Monitor and improve sales performance and profitability.
* Maintain stock levels, supplier relationships, and inventory control.
* Ensure compliance with health and safety regulations and food safety standards.
* Handle customer feedback and resolve issues professionally.
* Implement marketing and promotional strategies to grow the business.
Requirements:
* Minimum 1–2 years' experience in a managerial role within hospitality or food service.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proven ability to manage budgets and drive sales.
* Passion for food, coffee, and customer service.
* Ability to work flexible hours, including weekends and holidays.