Director - Steering Point [Part of the Lincoln Group of Companies]
Job Title: Administration Manager – Women’s Health Clinic
Reports to: Operations Manager Location: Dublin Centre
The Administration Manager will oversee the front-of-house and administrative functions within a newly established Women’s Health Clinic. This role ensures the delivery of a seamless, patient-focused service through leadership and management of call handling and booking systems, and coordination of daily clinic operations. The Administration Manager will work closely with and report to the Operations Manager to embed operational excellence, service standards and patient care pathways.
Overview
The Administration Manager will oversee the front-of-house and administrative functions within a newly established Women’s Health Clinic to deliver patient-focused service through leadership of call handling, appointment scheduling, and daily clinic operations.
Responsibilities
* Patient & Clinic Operations: Oversee day-to-day administration, reception and patient scheduling functions
* Ensure efficient patient flow, appointment management and front desk operations
* Monitor call volumes, response times and service standards across telephony systems
* Troubleshoot operational issues and escalate appropriately to the Operations Manager
* Lead and supervise the admin/reception team, including rostering and performance management
* Conduct training on service standards, communication, systems and patient care protocols
* Hold regular team meetings and one-to-ones to drive a high-performance culture
* Process & Service Improvement: Assist in developing and implementing SOPs and workflows
* Identify process inefficiencies and recommend improvements
* Support change initiatives and pilot new systems or procedures
* Systems & Technology: Oversee usage of booking, CRM and telephony platforms
* Generate reports on call metrics, patient throughput and administrative KPIs
* Ensure all records, documentation and patient data are managed accurately and confidentially
* Collaboration & Stakeholder Management: Liaise with consultants, nurses, allied health professionals and external providers
* Coordinate with clinical teams to ensure smooth scheduling of procedures and appointments
* Maintain excellent communication and relationships across all departments
Experience & Qualifications
* 3+ years’ experience in administrative supervision or team leadership (ideally in healthcare or call centre environment)
* Strong background in managing call systems, scheduling or patient/customer service processes
* Proven ability to build, train and lead teams
* High proficiency in technology, telephony, booking or CRM systems
* Experience in a clinical or hospital setting
* Exposure to process improvement or service development initiatives
* Excellent organisational and multitasking skills
* Strong communication and interpersonal abilities
* Patient-focused, empathetic and professional
* Problem solver with a proactive approach
* Committed to quality, accuracy and service delivery
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative, Health Care Provider, and Management
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