Helpdesk Support (Junior)
Location: Dublin 4 (Onsite)
Contract Start Date: 30th September 2025 (Non negotiable)
Contract Duration: 6 weeks
Working Hours: Monday to Friday, 9:30 AM – 5:30 PM
Role Overview
We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.
Key Responsibilities
* Serve as the first point of contact for users experiencing IT issues.
* Diagnose and resolve hardware, software, and network-related problems.
* Provide clear and effective communication to users to address and troubleshoot IT concerns.
* Manage user account permissions and troubleshoot connectivity issues.
* Work closely with the IT team to manage and prioritize assigned support tickets.
Mandatory Requirements
* Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
* Availability: Must be available to commence work on 30th September 2025 (Non negotiable).
* Qualifications: Must hold an industry-recognized IT qualification or equivalent.
* Language Proficiency: Must have strong English language skills.
* Work authorisation: Full-time – covering at least the 6-week duration of the contract.
Key Experience, Competencies & Skills
* Minimum of one year of relevant IT support experience.
* Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
* Experience supporting a diverse customer base.
* Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
* Good knowledge of Novell account management.
* Familiarity with mobile operating systems such as Apple iOS and Google Android.
* In-depth knowledge of MS Office applications and internet browsers.
* Proficiency with email clients such as Gmail and Outlook.
* Understanding of printing technologies.
* Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
* Strong diagnostic and problem-solving skills.
* Ability to work both independently and collaboratively within a multidisciplinary IT team.
If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply
Job Type: Fixed term
Contract length: 6 weeks
Pay: €32,000.00 per year
Benefits:
* On-site parking
Work Location: In person