Job Purpose:
The Head Receptionist oversees the day-to-day operations of the reception area, ensuring a high standard of customer service and efficient administrative processes. This role acts as the first point of contact for guests, clients, or patients and leads the reception team to deliver a professional, welcoming, and well-organized front-of-house experience.
Key Responsibilities:
* Team Leadership:
* Supervise, train, and schedule reception staff.
* Conduct regular team briefings to ensure smooth operations and consistent service standards.
* Monitor performance and provide feedback, coaching, and support.
* Reception Operations:
* Ensure the reception desk is always professionally presented and fully staffed.
* Greet and assist visitors, clients, and callers in a friendly and efficient manner.
* Oversee check-in/check-out processes (if hotel or clinic-based).
* Manage incoming calls, emails, and correspondence.
* Customer Service:
* Handle escalated guest or client concerns promptly and professionally.
* Maintain high service standards and a welcoming atmosphere at all times.
* Implement strategies to enhance guest satisfaction.
* Administration:
* Maintain accurate records, logs, and booking systems.
* Oversee cash handling, invoicing, and petty cash management (if applicable).
* Liaise with other departments to coordinate services and resolve issues.
* Compliance & Standards:
* Ensure front-of-house policies and procedures are followed.
* Adhere to GDPR/data protection regulations and confidentiality policies.
* Ensure health and safety protocols are observed at reception.
Skills & Qualifications:
* Proven experience in a receptionist or front-of-house supervisory role.
* Strong leadership, organization, and multitasking skills.
* Excellent communication and interpersonal abilities.
* Proficiency in Microsoft Office Suite and/or booking systems.
* Professional appearance and demeanor.
* Ability to remain calm under pressure and resolve issues diplomatically.
Job Types: Full-time, Permanent
Pay: From €32,000.00 per year
Experience:
* Reception: 3 years (required)
Work Location: In person