We're seeking a detail-oriented Service Now IT Support Specialist to support the ongoing development, configuration, and maintenance of our Service Now platform.
Key Responsibilities:
* Configure and customize Service Now applications, including ITSM, ITOM, SAM, BCM, and others.
* Perform day-to-day administration tasks such as user management, access controls, and platform maintenance.
* Participate in Agile ceremonies and collaborate with the Service Now team to deliver enhancements and bug fixes.
* Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts.
* Troubleshoot and resolve platform issues and incidents.
* Assist with testing, documentation, and deployment of new features and updates.
* Apply Service Now best practices and development standards.
* Support integration efforts with other enterprise systems and tools.
We value diversity, equity, and inclusion. We offer competitive benefits, flexible working arrangements, and opportunities for growth and development.
Requirements:
* Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent work experience).
* 1-3 years of experience in IT support, system administration, or application development.
* Exposure to Service Now through coursework, internships, or hands-on experience.
* Basic understanding of Service Now architecture, modules, and scripting.
* Familiarity with ITIL concepts and service management processes.
* Strong problem-solving skills and attention to detail.
* Willingness to learn and grow in a fast-paced environment.
* Excellent communication and documentation skills.
This role requires in-person attendance at least two days per week. Service Now Certified System Administrator (CSA) or working toward certification is also required.