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The duties and responsibilities of the role of Deputy Claims Manager will include, but will not be limited to:
* Handle a portfolio of claims from notification to settlement
* Review and support resolution of complex or high value claims
* Support the Claims Manager with day-to-day oversight of the team.
* Authorise claim payments.
* Act as a point of escalation for complaints.
* Act as a point of referral for technical queries from claims handlers.
* Assist with error and breach handling.
* Respond to internal audits and implement corrective actions where required.
* Assist with insurer audits and prepare relevant documentation.
* Monitor team workflows, service levels, and key performance indicators.
* Assist with onboarding and training of new claims staff.
* Deliver or coordinate training for the claims team.
* Ensure compliance with internal policies and all relevant regulatory requirements.
* Liaise with brokers, policyholders, solicitors, and third-party providers to progress claims.
* Contribute to claims reporting and identify emerging trends.
* Track and monitor settlement rates, recoveries, average settlement cost, average claim lifecycles and service provider cost performance; ensure results are in line with targets; assist the claims manager formulate and implement improvement plans
* Review and approve declinatures
* Deputise for the department manager in their absence
* Ad Hoc duties as and when required
Requirements
* Minimum of 10 years experience handling Commercial, Employers Liability (EL), Public Liability (PL) claims and Personal Injury Motor claims
* Previous managerial or leadership experience is essential
* Strong technical knowledge of claims handling and resolution processes
* Excellent communication and stakeholder management skills
* Ability to work under pressure, manage multiple priorities, and meet deadlines
* Strong attention to detail and commitment to compliance and quality standard.
* Previous experience in delivering claims training is an advantage
Salary And Benefits
* Competitive salary depending on experience
* Company Pension
* Private Healthcare Package
* Annual Performance Bonus
* Hybrid work between office & home
* Additional AL days every 2 years of service
* & more
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Insurance
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