Role: Desktop Support L2
Location: Remote
Duration: 12+ Months
Job Description – Desktop Support L2
We are seeking a highly skilled Desktop Support L2 Engineer with strong technical expertise and excellent communication skills to provide advanced support to end users and ensure smooth operation of desktop environments. The ideal candidate will have 3–4 years of experience delivering second-level support in a corporate setting, with the ability to guide L1 teams and collaborate effectively with customer stakeholders.
Key Responsibilities
* Serve as a senior engineer within the support team, providing L2 technical assistance for all incidents.
* Troubleshoot and resolve issues related to laptop hardware, operating systems, and peripheral devices.
* Perform IMAC activities (Install, Move, Add, Change) for laptops and associated equipment.
* Provide desk-side support for business applications and ensure minimal downtime for end users.
* Configure and support devices connected to laptops, such as PDAs and other peripherals.
* Maintain strong working relationships with customer stakeholders and ensure a high level of service satisfaction.
* Contribute to the creation and maintenance of a knowledge base, SOPs, and site-specific documentation.
* Guide, support, and train L1 resources on troubleshooting steps and best practices.
* Ensure compliance with enterprise security controls, including encryption, antivirus, patch management, software policies, admin rights, CASB, DLP, and backup procedures.
Required Skills & Qualifications
* Strong written and verbal communication skills in English.
* Solid technical knowledge across desktop environments.
* Ability to manage and influence customers professionally.
* Excellent problem-solving and logical thinking abilities.
* Strong understanding of business etiquette and customer service principles.
* 3–4 years of experience in desktop or IT support roles.
* Good working knowledge of Group Policies, Active Directory, Domain environments, peripheral devices, and operating systems.
* Customer-focused mindset with a commitment to delivering quality support
Job Type: Permanent
Pay: €150.00-€200.00 per day
Work Location: In person