Cloud Operations Expert
As a Staff Software Engineer, you will be part of the Tools, Engineering & Automation (TEA) team, leading the design and delivery of AI-powered platforms that streamline cloud operations at scale.
The TEA team leverages Agentic and Generative AI to reduce manual effort, accelerate incident resolution, and enhance system reliability across our Global Cloud Services.
You will collaborate with internal stakeholders, including Support, SRE, and Business Operations, to enable intelligent cloud management and automation.
Key Responsibilities:
* Develop adaptive, AI-driven systems that improve recovery workflows, surface actionable insights, and simplify the administration of complex, multi-instance environments.
* Work with customer teams to understand and implement solutions that ensure efficient management of our growing cloud infrastructure.
* Learn and develop solutions using ServiceNow platform and other programming languages.
* Enforce best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).
* Design software that is simple to use, allowing customers to extend and customize the functionality to meet their specific needs.
* Contribute to the design and implementation of new products and features while enhancing the existing product suite.
Requirements:
* 6+ years of experience with Java or a similar OO language.
* Passion for JavaScript and the Web as a platform, reusability, and componentization.
* Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
* Experience with modern UI frameworks like Angular, React or Vue.
* Analytical and design skills.
* Ability to manage projects with material technical risk at a team level.