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Support services assistant

Knockainy
NHS Ayrshire & Arran
Service assistant
Posted: 13 February
Offer description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The Hotel Service Department function aims to achieve delivery of a quality service for Integrated Services, Catering Sevices, Divisionwide Driving Services, Divisionwide Ground Maintenance and Centralised Switchboard services.

Integrated Service function is to achieve delivery of a quality service for:

Core Cleaning
Catering Related Duties
Patients Personal Clothing Service
Porter/Messenger Services

Duration, Location, and Working Pattern:

Permanent

The shift patten for this post are

Post 1: 12.33 hours per week (Monday – Friday 16.00 – 19.00)

Post 2: 14.8 hours per week (Monday – Friday 16.30 – 19.00)

Post 3: 22.22 hours per week (Monday – Friday 15.30 – 20.00)

Please note the salary is pro rata for part time hours.

Gorbals Health centre

Key Responsibilities

Core Cleaning

All aspects of cleaning ensuring cleaning work schedules are followed
Operation of cleaning equipment (see attached equipment list)
Removal and disposal of waste
Litter picking within 10m radius of buildings
Curtain/Screen Hanging

Catering Related Duties

Meal service tasks (including plating meals) as per departmental HACCP system
Record food, fridge and hot plate temperatures as per departmental HACCP system
Dishwashing
Prepare for next meal service
Operation of catering related equipment (see attached equipment list)
Removal and disposal of waste

Patients Personal Clothing Service

Sorting and classification of clothing before washing
Operation of laundry equipment (see attached equipment list)
Sorting and packing of clean garments
Removal and disposal of waste

Porter / Messenger Services

Collect and distribute on site mail
Operation of mail equipment (see attached equipment list)
Collection and onward transmission of specimens and sharps boxes
Patient transport on site and off site
Patient escort duties
The movement of furniture and office equipment

Porter / Messenger Services Cont

Meal distribution, collection and delivery
Laundry collection and distribution
Site security checks
Waste collection
Staff escort duties
Deliver of Medical gasses
Vehicle cleaning

General

Follow work schedules as instructed
Report any faults to supervisor
Use equipment only as instructed
Record information as per departmental BSI 9001 :2000 quality system
Work in a safe manner and give consideration to others around you
Ensure all statutory and Divisional procedures are followed

Knowledge, training, qualifications and/or experience required to do the job:

Knowledge of all of aspects Integrated Service as in job purpose (Induction training provided)
Training in the use of all machinery used (Training provided)
Knowledge of Health and Safety (Training provided)
Knowledge of COSHH (Training provided)
Knowledge of Lifting and Handling (Training provided)
Basic Food Hygiene certificate (Training provided)
Knowledge of Infection Control practices (Training provided)
For tasks involving driving duties a driving licence is necessary

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Annette Gibson, Integrated services Manager

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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