Role: Customer Service Representative - Store Orders & Client ServicesLocation: Naas, Co Kildare - On SiteEmployment Type: Full-timeDepartment: LogisticsStart Date: As soon as possibleRole OverviewNoel Group are currently partnered with a top Procurement and Production client who are currently seeking Customer Service Representatives. This role involves managing store orders, coordinating courier bookings with the client services team, handling Proof of Delivery (POD) documentation, and providing administrative support using Excel and Word. You'll be a key link between our customers and operations, ensuring smooth and efficient service delivery.Key ResponsibilitiesRespond to customer inquiries and process store orders via phone, email, and chatAccurately enter and track orders using internal systemsLiaise with the client services team to book couriers and monitor delivery schedulesManage POD documentation, ensuring completeness and resolving any issuesMaintain detailed records of customer interactions and order historyGenerate and update reports using Excel (e.g., delivery logs, order summaries)Prepare customer communications, templates, and internal documents using WordCollaborate with logistics, warehouse, and sales teams to ensure timely fulfilmentResolve customer issues with professionalism and empathySkills & QualificationsMinimum of 1 year experience require, further education in business, administration, or logistics is a plusStrong communication skills, both written and verbalProficient in Microsoft Excel (e.g., spreadsheets, basic formulas) and Word (e.g., formatting, templates)Excellent attention to detail and organizational skillsAbility to multitask and manage time effectively in a fast-paced environmentTeam-oriented with a proactive and solution-focused mindsetPrior experience in customer service, logistics, or administrative support preferredWhat We OfferCompetitive salary and benefitsSupportive and collaborative team cultureTraining and development opportunitiesCareer progression pathways