Personal Lines Team Lead Galway | Well-Established Irish-Owned Insurance Broker Ready to step into a leadership role where your experience truly makes an impact? A respected, Irish-owned insurance broker with a strong regional presence is seeking a Personal Lines Team Lead to join their Galway branch. This is a fantastic opportunity for an experienced insurance professional who enjoys leading people, driving performance, and delivering an exceptional customer experience. You'll take ownership of a high-performing team of Customer Advisors, balancing operational excellence, regulatory compliance, and growth - all within a supportive, people-focused environment. The Role As Branch Lead, you will: Lead, coach and motivate a team of 3 Personal Lines Advisors Drive new business and renewal retention in line with monthly targets Ensure the highest standards of quality, compliance and customer care Oversee reporting, MI and month-end processes Collaborate closely with Branch Leads and Managers across the network Provide regular feedback, performance management and development support Coordinate inductions and ongoing knowledge sharing within the team Identify opportunities to improve processes and enhance the customer journey About You You are: A confident, hands-on leader who leads by example Motivated, organised and target-driven A strong communicator with excellent interpersonal skills Passionate about delivering great customer outcomes CIP Qualified (or APA Commercial) Skills & Experience Solid experience within general insurance broking, across new business and renewals Strong understanding of regulatory and quality standards Proven ability to manage time, priorities and people effectively Analytical, proactive and solutions-focused mindset What's on Offer Competitive salary (DOE) Performance-related bonus 20 days annual leave, increasing with service Paid Wellbeing Day Death in Service benefit (4x salary) Insurance exams fully funded, plus annual professional membership paid Long-term career progression within a stable, Irish-owned business If you're a Personal Lines professional ready to step into leadership - or take your next step in a role with real influence - this could be the opportunity you've been waiting for. Skills: Product Knowledge Leadership Customer Focused Communication Motivated