My client is seeking an experienced
Enterprise Service Design Architect
to lead the design, governance, and continuous improvement of IT services across a large, complex, semi-state environment. This is an initial 3 year FTC with a view to go permanent for the right candidate.
This is a strategic, cross-functional role responsible for ensuring IT services are secure, scalable, cost-effective, and aligned with both business and regulatory requirements. You'll work closely with teams across Architecture, Cybersecurity, Service Management, and Project Delivery—supporting service design across greenfield and existing environments.
Key Responsibilities:
* Lead design of IT services including SLAs, support models, and transition plans
* Ensure alignment with ITIL, NIST, NIS2 and integration with ServiceNow
* Own service transition across projects using Prince2 methodology
* Produce clear, consistent service design documentation
What You Bring:
* 5+ years in IT Service Management, with 2+ years in a senior or lead role
* Strong experience in service architecture and frameworks (ITIL v4, NIST, NIS2)
* Proficiency with ServiceNow, CMDB, service catalogues
* Broad understanding across IT infrastructure, cybersecurity, cloud, and SAP
* Excellent stakeholder and communication skills
Desirable:
* ITIL v4 MP or SL, TOGAF, ISO 20000, COBIT
* Experience within Irish semi-state or public sector
For more information, please contact Ian Donnelly