At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.About this roleFlipdish is seeking a skilled and experienced Field Engineer to join our team. The successful candidate will be responsible for implementing and configuring our restaurant technology solutions at customer sites, ensuring that the software and hardware are properly installed, and providing training and support to restaurant staff. This role requires a high level of technical expertise, experience with cable running and terminating, strong communication skills, and the ability to work independently and collaboratively.You will need a full clean driving licence to be considered for this position. What You'll Do:Become a Flipdish product guru, knowing all the ins-and-outs of how customer accounts are set up and can be configured to meet their specific requirementsInstall and configure software and hardware components, including POS terminals, printers, and payment systems. This may include running cable, drilling holes and mounting equipment to walls, floors, and ceilingsProvide on-site training and support to restaurant staff on the use of our technologyLearn the ideal flow of a restaurant, in order to provide valuable insights to our customers on how to best leverage our technology to improve their operationsWork closely with customers, develop and maintain strong relationships to understand their needs and requirements, leveraging your knowledge to upsell Flipdish products and recommend appropriate solutionsTroubleshoot and resolve hardware and technical issues, escalating to higher-level support as necessaryWork closely with our Onboarding team to manage projects and ensure customer issues are resolved in a timely and effective mannerMaintain accurate records of customer interactions and technical issues, and provide regular status updates to the teamStay up-to-date on the latest industry trends and technologies, and provide feedback to our product development team to improve our solution The ideal candidate1-3 years of experience in a field engineer role, installing equipment, screens and networks.You are organised, responsive, detail oriented and, most importantly, you have a strong bias for action (i.e. you get things done). We are looking for someone who is extremely proactive in their work and can take the lead on keeping the ball rollingYou are familiar with point-of-sale technology, or have experience working in the hospitality industryYou are a strong and professional communicator, and are comfortable presenting as the customer-facing representative of FlipdishYou have the ability of resolving complex problems and taking a proactive approach to analysing issues and generating solutionsYou are a doer who is unfazed by ambiguity and who thrives under pressure. The team at Flipdish works in a supportive, but rapid pace, and we are looking for someone with the intellectual and practical firepower to keep upYou are comfortable using power tools, such as a drill, to install equipmentYou are able to lift and carry heavy equipment up to 50 lbsYou have a valid clean driver's licenceYou are willing to work flexible hours and travel to client sites as needed, the role is a Mon-Fri one but clients needs and location can affect these set times. What you getWe're a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you're smart, ambitious, and hard-working, we'll do whatever it takes to make you a FlipdisherSome of our incentives include:Hub Model:We encourage a healthy blend of hub and home working.25 Days Holiday:Enjoy 25 days of holidays per year plus plenty of company get-togethers Healthcare Coverage:Comprehensive healthcare coverage for UK, Ireland, and US-based employees.Team Meet-Ups:Regular social events and team meet-ups.Our cultureAt this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.Don't be shy. Apply.We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.