Global Operations Interaction Evaluator Quality Analyst French Speaker (Fixed Term Contract 12 months) - EMEALocation: Dublin Employment Type: Regular Job Code: A245373 BResponsibilities The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of Tik Tok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities.
By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to Tik Tok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.
Responsibilities Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any interaction-related projects.
Work closely with multiple business partners (e.g., BPO or in-House labellers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.
Create training materials, presentations, and manuals for use in moderations team in Interaction projects.
Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.
Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into improvements of moderation quality in Interaction related projects.
Generate recommendations for improvement and optimization, analyse and summarize the Interaction data.
Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.
Accountable for Interaction evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.
Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.
Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.
Qualifications Minimum Qualifications Bachelor's degree or above.
Fluent in English and French, able to communicate effectively with French-speaking stakeholders and produce French-language business content aligned to French market norms and cultural context.
In-depth understanding of Tik Tok or similar social media platforms.
Excellent content analysis and communication skills.
Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
Ability to manage high-volume workloads while maintaining accuracy and consistency.
Demonstrates strong adaptability when navigating changes in scope, policy, or workload.
Preferred Qualifications Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.2+ years of working experience in the trust and safety industry will be preferred.
Data analysis skills will be preferred.
Job Information Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Hence, it is possible that this role will be exposed to harmful content on a daily basis. Tik Tok recognises that keeping our platform safe for the Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. About Tik Tok Tik Tok is the leading destination for short-form mobile video.
At Tik Tok, our mission is to inspire creativity and bring joy.
Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team.
We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us. Diversity & Inclusion Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At Tik Tok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.