Role Overview:
A highly skilled Hotel Operations Manager is required to lead a team of front office staff at a busy hotel in Co. Kerry.
The ideal candidate will have experience managing daily operations, including room allocation and guest check-in/check-out procedures. They will be responsible for ensuring seamless guest experiences and driving revenue growth through effective management and collaboration with hotel stakeholders.
Key Responsibilities:
* Lead a high-performing front office team to deliver exceptional customer service and drive results
* Manage day-to-day operations, including room allocation, guest check-in/check-out procedures, and handling guest complaints
* Collaborate with hotel management to develop strategies that enhance the overall guest experience
* Foster strong relationships with guests, colleagues, and external partners to drive business growth and improve guest satisfaction
Requirements:
Applicants should possess a proven track record of managing teams and driving results, as well as excellent communication, leadership, and problem-solving skills. Proficiency in hotel software systems, such as Opera or Hotsoft, is also essential.
Additionally, applicants must be able to work flexible hours, including early mornings, afternoons, evenings, and weekends, to meet the demands of a busy hotel environment.