Job Description
Aramark Workplace Solutions are currently recruiting for a Service Centre Scheduler.
This is a full- time permanent position reporting to the Service Centre Scheduling Supervisor on site.
This role supports the delivery of contracted services to our Clients.
The successful candidate will be proactive and self-motivated in managing the CAFM / CMMS Systems in use and will have the ability to develop and maintain excellent rapport with clients, customers, team members and maintenance contractors.
Job Responsibilities
Scheduling PPM, remedial and reactive work
Jeopardy management and escalation of planned and responsive works
Monitor and optimise the utilisation of engineer activities through effective scheduling of works
Raising purchase orders
Supporting the provision of quotations
Run reports to show outstanding work orders contracts
Utilise the vehicle system to match engineers to geographical location
Effectively manage inbound workload by email and telephone communication
Ensuring that Planned Preventative Maintenance schedules are deploying to technicians, on site colleagues and Vendors, and managed through to completion within the expected KPIs
Prioritising jobs and allocating to specific engineers
Dealing with all facilities queries for specified clients / locations
Filing and general administrative tasks
Qualifications
Excellent English communication skills (both written & verbal).
A minimum of 2 years Customer Service experience (preferably in a service centre environment).
Intermediate computer skills & experience using Microsoft Office.
Prior knowledge and skills in utilising CMMS applications.
Have a good understanding of the reactive and planned maintenance works, to enable planning of works within KPIs
Motivation to work within a team environment.
Relationship building and influencing capabilities.
Keen attention to detail with the ability to prioritise & execute a diverse work load in a high-pressure environment.
Self-motivated, confident, honest, and flexible, with a professional work ethic.
An ability to deliver exceptional customer service to both internal & external stakeholders.
Qualifications in Business Administration / Property / Facilities Management or related discipline would be highly advantageous though not mandatory.
Previous experience in working with third party vendors would also be advantageous though not mandatory.