Job Title:
IT Infrastructure Specialist
About the Role:
We are seeking a highly skilled IT Support / Systems Administrator professional with 4+ years of experience in a Helpdesk support role. This is a permanent position that offers diverse technical experience, skill development, and project involvement.
Duties and Responsibilities:
* Provide Technical Support: Assist users via face-to-face, phone, remote access, and ITSM systems; handle 1st and 2nd line support and deliver IT orientation for new users.
* Device Management: Build, configure, deploy, and maintain desktops, laptops, tablets, and RF handhelds; perform hardware replacements and software troubleshooting.
* User & System Administration: Manage onboarding/offboarding via Active Directory and Exchange Online; oversee backups (Druva) and endpoint protection (Windows Defender).
* Network & Infrastructure Support: Assist with tasks such as patch updates, VLAN changes, DHCP reservations, and maintaining physical network infrastructure.
* Asset & Project Management: Track hardware/software assets using asset tools and contribute to IT projects, including after-hours and weekend work when required.
Why this Role?
This role offers:
* Diverse Technical Experience - Gain hands-on exposure to a wide range of IT support tasks, including user support, system administration, and network maintenance.
* Skill Development - Opportunity to work with modern tools like Active Directory, Exchange Online, MobiControl, and ITSM systems, enhancing both hardware and software troubleshooting skills.
* Project Involvement - Contribute to meaningful IT projects and infrastructure improvements, offering growth in a dynamic, team-oriented environment.
Requirements:
* Minimum of 3 years' experience in an IT helpdesk or tech support role.
* 4+ years of hands-on experience with Microsoft operating systems, Windows technologies, etc.
* Hands on knowledge of virtualization platforms such as VMware and HyperV.
* Proficiency with Apple iOS devices and systems.
* Strong understanding of Microsoft 365 and Active Directory services.
* Fundamental experience with Microsoft Windows Server.
* Familiarity with Azure services.
* Manufacturing environment experience is desirable.
* Willingsness to attend job-related training to enhance relevant technical skills.