We are seeking a highly motivated and professional Front Office Manager to lead the front desk operation in a luxury hotel. This is an exciting opportunity for an experienced hospitality professional to join our team and play a key role in delivering exceptional guest experiences.
You will oversee all aspects of the front desk, ensuring smooth day-to-day running and maintaining the highest standards of service. As Front Office Manager, you will manage the reception team, handle guest queries, and work closely with senior management to support overall hotel performance.
This is a hands-on role that requires strong leadership, excellent communication skills, and a genuine passion for hospitality.
Key Responsibilities:
* Lead and manage the front desk team to deliver exceptional guest service.
* Oversee check-in/check-out procedures, reservations, and billing.
* Train, motivate, and support staff, driving high performance and team engagement.
* Handle guest complaints and resolve issues promptly and professionally.
Requirements:
* Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4- or 5-star hotel.
* Strong leadership and people management skills.
* Excellent organisational and problem-solving abilities.
* A passion for delivering exceptional guest service.