This is a high-level leadership position responsible for overseeing the customer success operations in Cork and leading the ASK application engineering operation for a product group or business unit.
">Key Responsibilities:
* Lead Product/BU: Own and drive the customer success – AE operations for a product domain or business unit, ensuring seamless production support for worldwide customers.
* Career Development: Engage directly with customers to understand their challenges, prevent/handle customer escalations effectively, and guide them towards successful and timely project outcomes.
* Influence Product Direction: Collaborate with product teams to provide actionable feedback, enhance product quality, and shape future roadmaps based on real-world customer insights.
* Innovate Support Models: Champion scalable, knowledge-centered support strategies that evolve with customer needs, leveraging automation, analytics, and process innovation.
* Global Team Leadership: Lead and mentor a high-performing, geographically distributed team of application engineers across geographies, fostering collaboration with R&D, marketing, and other AE teams.
Required Skills and Qualifications:
* Bachelor's or Master's degree in Electrical or Electronics Engineering.
* 20+ years of experience in Application Engineering or system design or semiconductor design.
About the Role:
This role requires strong leadership qualities, excellent communication skills, and the ability to work in a cross-cultural environment. The ideal candidate will have a background in electronic design or electronic design automation and be able to build and grow a new site.
Why Cadence?
We are committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.