DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 35 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.We are currently recruiting a Customer Service Person who will resolve any emerging problems quickly and efficiently while ensuring they meet the key performance metrics required by the business.This is an extremely fast paced environment and attracts those who are open to challenges, passionate about serving our customers to the best of their ability, and wanting to deliver excellence.ResponsibilitiesWork closely with the Supervisory teamAssist in the formulation of targets for both individuals and the wider teamMeasure performance with key metrics such as call abandonment, call waitingHandle complaints and provide solutions and options efficientlyBuild strong relationships, developing trust through open and interactive communicationRequirementsHave excellent communication skills, both verbal and written, with ability to explain and present wellBe proactive and well-organised, with multi- tasking abilityBe enthusiastic and self-motivatedA problem solver - experienced in dealing with challenging interactions and finding solutionsExperience within a Customer Service Department is an advantage but not essential. Passion to do the best you can for our customers is a mustJob Types: Full-time, PermanentPay: €30,000.00 per yearBenefits:On-site parkingSick payAbility to commute/relocate:Little Island, Cork, CO. Cork: reliably commute or plan to relocate before starting work (required)Education:Leaving Certificate (preferred)Language:English (required)Work Location: In person