The Academy, 42 Pearse Street, Dublin 2, D02 KA44
Application Details
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Job Description
Job Title: Business Analyst
Employer: Spot CDP Ltd
Location: The Academy, 42 Pearse Street, Dublin, D02 HV59
Salary: 35k p/a
Hours: 40hrs p/w
Key Responsibilities
* Conduct detailed AS-IS and TO-BE process mapping across business units to identify inefficiencies and redesign workflows.
* Facilitate functional interviews and stakeholder workshops to gather insights and drive process improvement initiatives.
* Lead the development of real-time dashboards, define KPIs, and design performance monitoring systems to support data-driven decision-making.
* Oversee and improve candidate and client database processes, ensuring data accuracy, quality control, and actionable insights for the recruitment lifecycle.
* Drive automation and standardisation of repetitive and high-volume tasks, improving operational efficiency and compliance with SLAs.
* Document internal procedures by producing SOPs, templates, and structured process guides for scalability and consistency.
* Deliver analytical reports and strategic recommendations to senior management, supporting continuous improvement and business transformation.
* Evaluate existing ERP/CRM platforms, recommend enhancements, and coordinate with cross-functional teams to implement system improvements.
* Monitor operational and compliance risks, ensuring adherence to data protection regulations (GDPR) and internal control standards.
Requirements
* Minimum 3 years' experience in business process analysis, operational improvement, or related functions.
* Proven track record in process design, workflow optimisation, and KPI development.
* Hands-on experience with ERP/CRM systems, workflow automation, and data dashboards.
* Excellent communication skills and ability to engage with cross-functional teams.
* Strong analytical and problem-solving capabilities with a strategic mindset.
* Familiarity with compliance frameworks, including GDPR.
* Experience in recruitment, staffing, or professional services environments is an advantage.
* Sector: professional, scientific and technical activities
Career Level
* Experienced [Non-Managerial]
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