Job Description
This is an excellent opportunity to work in a collaborative, multicultural environment that values continuous improvement and personal development.
* Manage the end-to-end order process by ensuring seamless coordination between various departments.
* Process customer orders upon receipt with accuracy and promptness, providing timely updates on order status.
* Prepare daily, weekly, and monthly reports according to business requirements, highlighting key performance indicators.
* Provide basic product information to customers, addressing their queries and concerns effectively.
* Resolve queries related to orders, stock availability, deliveries, and invoices in a professional and courteous manner.
* Process returns and ensure smooth resolution of issues, maintaining high levels of customer satisfaction.
Key Responsibilities
* Communicate effectively with internal stakeholders, including sales teams, warehouse staff, and management.
* Demonstrate genuine care, empathy, and professionalism in handling customer concerns, escalating complex issues when necessary.
* Support a positive and cooperative team environment, fostering a culture of open communication and collaboration.
Candidate Profile
The ideal candidate should have native or near-native fluency in German and advanced English (C1/C2) skills, with proficiency in Microsoft Office and general PC literacy.
Educational Requirements:
* Bachelor's degree in Business Administration, Marketing, or a related field.
Desirable Skills:
* Strong sense of responsibility and continuous improvement mindset, with excellent organizational, interpersonal, and problem-solving abilities.
* Team-oriented with the ability to collaborate toward business goals, demonstrating adaptability and flexibility in a fast-paced environment.
* Empathetic and customer-focused with strong ownership of tasks, prioritizing quality and efficiency.
* SAP knowledge is an advantage, though full training will be provided.