Company DescriptionYour future, our commitment.There has never been a more exciting time to embark on a career with us. Carton House is the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.We invite you to join us in writing the next chapter of the Carton House story. We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.Begin writing your story here…Job DescriptionKey Responsibilities:Oversee all front desk operations including guest check-in and check-out, reservations, room assignments, and guest inquiries.Lead, train, schedule, and supervise the front office team (including receptionists, concierge, bell staff, and night auditors).Ensure the highest level of guest service is delivered consistently, handling VIPs and special requests professionally.Manage the front office budget, monitor occupancy, revenue, and front office KPIs.Address and resolve guest complaints and issues promptly and effectively.Coordinate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.Ensure all front office procedures are in line with company policies and brand standards.Maintain accurate records for billing, guest accounts, and reports for management review.Ensure compliance with health, safety, and security regulations.Foster a positive and motivated team environment to support staff development and high moraleQualificationsThe successful candidate will have:Minimum of 2 years' experience in a similar role in a 4 or 5 star propertyDiploma or Degree in Hospitality Management or related field (desirable)Strong command of English with excellent communication and interpersonal skillsPrevious experience with OPERA and proficiency in MS OfficeStrong leadership skills with ability to manage and motivate a teamExceptional guest service and problem-solving abilitiesFlexibility to work various shifts, including weekends and Bank HolidaysAdditional InformationAt Carton House, a Fairmont Managed Hotel, we put culture at the center of everything we do.We do this because we believe that happier employees mean a more successful business;because we value all team members of all levels of seniority; because we recognise that it is our people who fuel our long-term growth and future success.Our people are our lifeblood.Why work for Carton House?To be part of Accor's large global hospitality network.Employee benefit card offering discounted rates in Accor Hotels worldwide.Learning and development opportunities.Employee Assistance Programme.Strong team focus and team atmosphere.Meals and uniform are provided.Free parking.Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.Training is provided both on-the-job and through organised training seminars with both internal and external trainers.