We are currently seeking a highly organised and customer-focused Office Administrator with a background in retail and sales for a short-term, ongoing temporary role. This position plays a key part in supporting day-to-day office functions while acting as a central point of contact for customer enquiries, complaints, and resolutions.
This is a great opportunity for someone with strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced office environment
Key Responsibilities:
* Act as the first point of contact for customer queries (phone, email, or in-person), ensuring timely and effective resolution
* Manage and resolve customer complaints in a professional and empathetic manner
* Support sales and retail teams with order processing, invoicing, and product enquiries
* Maintain accurate records of sales, orders, stock levels, and customer interactions
* Liaise with internal departments to coordinate deliveries, returns, or special customer requests
* Prepare and manage customer and sales reports, including data entry and database updates
* Perform general office administration tasks such as filing, handling correspondence, and scheduling
* Support management with administrative tasks related to promotions, stock management, and customer service KPIs
* Assist in maintaining a positive and professional brand image through excellent customer support
* Ensure compliance with company policies and procedures at all times
Requirements:
* Previous experience in an administrative role with a retail or sales background (essential)
* Strong experience dealing with customer complaints and resolutions
* Excellent written and verbal communication skills
* Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or POS systems is a plus
* Highly organised with excellent attention to detail
* Ability to multitask and prioritise in a busy office environment
* A positive, team-oriented attitude with a strong customer service focus
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