Overview
Customer Support Engineer role at KLA.
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
Our teams work on systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
We invest 15% of sales back into R&D and partner with leading technology providers to accelerate the delivery of tomorrow's electronic devices.
Job Location
Dublin, Ireland (on-site)
Responsibilities
Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
Representing the company to the customer and accountability for customer satisfaction with service
Coordinating actions with customers to minimize downtime
Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability
Availability to travel to other European sites on a limited basis
Participation in training periods in USA / Asia as required
Proficiency in MS Office tools
Essential Skills & Qualifications
Bachelor's Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
Good practical skills in electronic, electrical, pneumatic, mechanical assembly
Ability to read and work with engineering drawings, schematics, and technical manuals
Excellent analytical problem-solving skills
Good presentation and communication skills
Availability to travel to other European sites on a limited basis
Proficiency in MS Office tools
Valid driving license for the country of employment
Working Hours & Benefits
As part of the Customer Service Team, the successful candidate will work a day shift pattern to support a 7 day x 24-hour manufacturing environment.
A shift cycle allowance will apply.
KLA offers a challenging, multinational environment with a market-competitive package.
Successful applicants will be formally trained at one of our training centers in the USA, California, Singapore, or Taiwan.
Minimum Qualifications
Master's Degree with 0 years of related work experience; Bachelor's Degree with related work experience of 2 years.
Equal Opportunity
KLA is an equal opportunity employer.
We are committed to an inclusive environment and provide benefits that meet the diverse needs of our employees.
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KLA never asks for any financial compensation to be considered for an interview or employment.
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Note
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