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Customer & People Engagement Technology Lead
Hybrid
Can be based in Dublin or Killkenny
Permanent
Reporting to the Head of IT, this role will lead the Customer & People Engagement Technology Co E within the IT function.
The role will manage the strategic direction, architecture, and operational excellence of platforms that support customer engagement, HRIS, and digital experience.
Working in close partnership with Commercial Digital Transformation, Category stakeholders and the Human Resource Function, this role will also be responsible for ensuring all technology investments deliver maximum value and align with business goals
Key Responsibilities
Lead a team of specialists across customer engagement and people experience platforms
Develop and maintain strategic roadmaps for relevant platforms
Define and ensure adherence to architectural standards and governance
Champion innovation and continuous improvement across supported platforms
Platform Ownership
Oversee the lifecycle management of Customer Engagement Platforms (e.g.
SAP C4 C, SAP Emarsys, SAP Commerce etc), HRIS Platforms (e.g.
SAP Success Factors, Time & Attendance (T&A), Payroll etc.) and Web Hosting Platforms (e.g.
Drupal, Wordpress etc.)
Ensure platforms are secure, compliant, and optimised for performance and user experience
Manage relationships with external strategic partners, service providers and vendors.
Collaboration & Stakeholder Engagement
Partner with the Customer Digital Transformation team to align technology with customer experience goals
Collaborate with Marketing and Commercial Category teams to support campaigns and digital initiatives
Act as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needs
Operational Excellence
Ensure robust support, maintenance, and enhancement processes are in place
Monitor and report on platform performance, usage, and KPIs
Promote best practices, standardisation, and reuse across application platforms
Evaluate emerging technologies and recommend adoption where appropriate
Compliance & Risk Management
Ensure platforms comply with internal policies, GDPR, and other relevant regulations
Manage risk through proactive monitoring, vendor management, and incident response planning
Project Delivery
Support project planning, resource allocation, and delivery of initiatives within scope, time, and budget
Provide oversight and guidance on solution design and integration Work with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goals
Key Requirements:
Bachelor's degree in Information Technology, Business Systems, or related field
Relevant certifications in SAP, HRIS, or digital platforms desirable
5 years + experience in a similar role, managing enterprise platforms in customer engagement and HR domains
Strong understanding of SAP ecosystem (C4 C, Emarsys, Hybris, Success Factors)
Experience with web hosting technologies (Drupal, Word Press) desirable
Demonstrated ability to lead cross‑functional teams and manage vendor relationships
Strategic thinker with hands‑on technical capability
Excellent communication and stakeholder management skills
Experience in the agri‑food or cooperative sector advantageous
Familiarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirable
Strong team player with a growth mindset
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Technology, Information and Internet
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